At www.pgkhojo.com, we understand that sometimes circumstances may change, and you may need to cancel or modify your booking. Our refund policy is designed to be fair and flexible.

Cancellation and Refund Rules

1. Cancellation before check-in: If you cancel your booking before check-in, you will receive a refund of 99% of the total booking amount.

2. Cancellation after check-in: If you cancel your booking after check-in, you will not be eligible for a refund.

3. No-show: If you fail to check-in on the scheduled date, you will not be eligible for a refund.

4. Refund processing time: Refunds will be processed within [timeframe] business days from the date of cancellation.

Refund Amount

The refund amount will be calculated based on the following:

- If you cancel 15 days or more before check-in, you will receive a refund of 99% of the total booking amount.

- If you cancel between 15 and 30 days before check-in, you will receive a refund of 50% of the total booking amount.

- If you cancel after 30 days of your booking/check-in, you will not be eligible for a refund.

Refund Method

Refunds will be made through the original payment method.

Exceptions

The following exceptions apply:

- If you cancel due to a valid reason (e.g., medical emergency, family emergency), we may offer a full or partial refund at our discretion.

- If the PG accommodation or hostel is unable to provide the booked services, we will offer a full refund.

Dispute Resolution

In case of any dispute related to refunds, our customer support team will work with you to resolve the issue amicably.

Changes to Refund Policy

We reserve the right to modify or update our refund policy at any time without prior notice.

By booking a PG accommodation or hostel through our website, you agree to our refund policy.

If you have any questions or concerns, please don't hesitate to contact us.